Shipping Policy

Thank you for choosing CAHLONG! Here are our shipping and delivery terms to ensure a smooth and enjoyable shopping experience:

1. Order Confirmation:

• Upon placing your order, you will receive a confirmation email at your provided email address.
• Order processing may take 2- 5 business days.  Once your product has been shipped, you will receive tracking details via email to monitor your package/s journey to you.  If the order is to be collected from our Barbados CAHLONG Studio, you will receive an email indicating when it is available for collection.

2. Delivery Times:

• Our delivery (shipment) times are estimates only and are intended to guide our customers on the expected delivery receipt times.
• Please note that while CAHLONG strives to meet these estimates, we are not responsible for times that fall outside of the estimated delivery window.

Estimated Transit Times:

• USA, Canada & the Caribbean: 7 days.  
• Rest of the World: 14 days.

3. Customs and Clearance:

• CAHLONG is not responsible for Customs clearance times and/or charges incurred during the shipping process. Any such charges are the responsibility of the customer.

4. Refused Shipments:

• In the event that you refuse a shipment, we are not responsible for any charges incurred.
• If items are returned to CAHLONG, we will attempt to contact you. However, any redirection and/or shipment, customs, and other logistical charges will be your responsibility.

We appreciate your understanding and cooperation regarding our shipping and delivery policies. Should you have any further questions or concerns, please don't hesitate to contact our Customer Service Team through the Contact Us menu option.